Hifly · Refund

Refund Policy

Subscription and credit-pack refund rules.

Effective date · June 19, 2026


This Refund Policy governs cancellations and refunds for paid subscriptions purchased through hifly.app for the Hifly service. Hifly is provided under the Bulut Studio brand; sales and payment collection are handled by Lemon Squeezy, Inc. as Merchant of Record.

1. Subscription Cancellations

  • You can cancel an active subscription (Hifly Pro) at any time from the "Plan & billing" section of your account.
  • After cancellation, you retain access to plan features until the end of the current billing period; no further renewals occur.
  • Subscriptions auto-renew monthly until cancelled.

2. Subscription Refunds

  • A full refund within 14 days of the initial subscription purchase is available only if no songs have been generated under the subscription. Per EU and Turkish distance-selling regulations, the right of withdrawal lapses once digital content has been consumed.
  • Refunds are not available on renewal cycles; cancellation is sufficient.
  • Exceptions (full refund granted): more than 24 hours of service downtime, double-billing, payment to the wrong plan.

4. Requesting a Refund

  • Email support@hifly.app with your order number, the email used at purchase, and the reason for the request.
  • Requests are reviewed within 5 business days.
  • Approved refunds are issued through Lemon Squeezy (our Merchant of Record) to the original payment method. Bank settlement may take 5–10 business days.

5. Non-Refundable Situations

  • Account suspension due to violation of the Terms of Service or moderation policy.
  • Subjective dissatisfaction with AI-generated output; output quality varies by nature of the technology.
  • Generations made within the Free tier (no payment was made).

Contact

  • Email: support@hifly.app
  • Operator: Bulut Studio (Hifly), hifly.app · Lemon Squeezy, Inc. (Merchant of Record)
  • Brand: Bulut Studio

This policy is written to operate our digital service fairly and transparently. Reach out at support@hifly.app any time.

Questions and requests: support@hifly.app

Hifly © 2026 · Bulut Studio · An independent AI-powered music platform.