This Refund Policy governs cancellations and refunds for paid subscriptions purchased through hifly.app for the Hifly service. Hifly is provided under the Bulut Studio brand; sales and payment collection are handled by Lemon Squeezy, Inc. as Merchant of Record.

1. Subscription Cancellations

You can cancel an active subscription (Hifly Pro) at any time from the "Plan & billing" section of your account.
After cancellation, you retain access to plan features until the end of the current billing period; no further renewals occur.
Subscriptions auto-renew monthly until cancelled.

2. Subscription Refunds

A full refund within 14 days of the initial subscription purchase is available only if no songs have been generated under the subscription. Per EU and Turkish distance-selling regulations, the right of withdrawal lapses once digital content has been consumed.
Refunds are not available on renewal cycles; cancellation is sufficient.
Exceptions (full refund granted): more than 24 hours of service downtime, double-billing, payment to the wrong plan.

4. Requesting a Refund

Email support@hifly.app with your order number, the email used at purchase, and the reason for the request.
Requests are reviewed within 5 business days.
Approved refunds are issued through Lemon Squeezy (our Merchant of Record) to the original payment method. Bank settlement may take 5–10 business days.

5. Non-Refundable Situations

Account suspension due to violation of the Terms of Service or moderation policy.
Subjective dissatisfaction with AI-generated output; output quality varies by nature of the technology.
Generations made within the Free tier (no payment was made).

Contact

Email: support@hifly.app
Operator: Bulut Studio (Hifly), hifly.app · Lemon Squeezy, Inc. (Merchant of Record)
Brand: Bulut Studio

This policy is written to operate our digital service fairly and transparently. Reach out at support@hifly.app any time.

Questions and requests: support@hifly.app